Service Guarantee
Every restoration is backed by our 3-month service guarantee.
Every floor, done properly
Guaranteed workmanship
If a fault in our sanding or finishing appears within 3 months, we put it right free of charge.
A clean home
Dust-free equipment, protected rooms and a clean house at the end of every day.
No surprises
Any change to the work is agreed with you before we do it.
Fully insured
£5m public liability cover, with certificates on request.
Help after we leave
Written aftercare advice, and a team that answers the phone.
Low-VOC products
Finishes chosen to be kind to your family and your pets.
How our guarantee works
Our 3-month service guarantee
Every floor we restore is covered by a 3-month service guarantee, starting on the day the work is completed. If a fault caused by our workmanship or the materials we supplied appears in that time, we will come back and put it right free of charge.
It covers problems such as:
Finish peeling, lifting or failing to cure properly
Sanding marks or uneven areas left by our work
Stain colour that is uneven or does not match the approved sample
Boards or blocks we repaired or replaced that come loose under normal use
The guarantee applies under normal domestic or agreed commercial use, provided the aftercare advice we give you is followed.
What is not covered
Gap filling is not covered by the guarantee. Timber floors expand and contract with seasonal changes in temperature and humidity, and with structural movement in the building. As boards expand and contract, resin filler or pine slivers can crack, shrink or drop out, and gaps can reopen. Because this is down to the timber rather than our workmanship, it falls outside the guarantee. Our gap filling page explains the options.
The guarantee also does not cover:
Damage from water, leaks, flooding or standing spills
Scratches and dents from furniture without felt pads or protectors
Wear from pets' claws, stiletto heels, grit and castors
Existing defects in the subfloor, joists or structure, damp, or movement in the building
Natural changes in timber colour caused by sunlight and age
Floors not maintained as advised, or cleaned with unsuitable products
How to make a claim
If you notice a problem, contact us as soon as possible with a description and a few photos. We will inspect the floor and, where the issue is covered, book in the remedial work at no cost. Full details are set out in our terms and conditions.